At Bijoux De Reve, we want you to love your purchase. If for any reason you are not completely satisfied with your jewelry, we are happy to offer a return within 7 days of receiving
Eligibility for Returns:
Items must be in their original form and unused, with all tags, packaging, and receipts included.
Returns will only be accepted for jewelry that is not damaged, worn, or altered.
Earrings, for hygiene reasons, are non-returnable unless they are faulty or damaged.
How to Make a Return:
We’re here to help! If you need to initiate a return, please reach out to us using the contact us form located at the footer of our website. Provide your order number and details about the item(s) you'd like to return.
Our team will respond promptly to assist with your return request. If you have any other questions or concerns, feel free to contact us—we’re happy to help!
Refund Process:
Returns will be refunded in the same method as the original payment.
Refunds will be processed within 7-10 business days once we receive the returned item.
Shipping costs for returns are the responsibility of the customer, unless the item is defective or we made an error.
Exchanges:
If you would prefer an exchange, please let us know, and we will assist you with selecting an alternative piece of jewelry.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will arrange a full refund or replacement at no extra cost.
Exceptions:
Sale or clearance items may be final sale. Please check the product description for any exclusions before purchase.
Thank you for shopping with us! We strive to ensure your satisfaction with every piece.
